Return and Refund Policy

Shipping and Refund Policy

 

Preamble

The shipping costs related to the return of your item will be borne by us.

When a return request is made, you will receive a slip in order to return the product to us, in its entirety. However, we are not responsible for any loss or damage occurring during transport.

When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are entitled to a refund or an exchange. If you are entitled to an exchange or a refund, we will replace the product or refund the purchase price (depending on the original method of payment).

Contact details :

  • Our website link:

https://auraal.com/

  • Company Name :

Pontalis

  • Address :

9 rue Jerome Bonaparte, 91300 MASSY

  • Phone Number :

07 83 79 04 33

  • Mail address :
contact@auraal.com

  • Company number:

844330936

 

Article 1 - Return of unopened items:

We only accept returns for items returned within 30 days of delivery as indicated by the original tracking information.

Article 2 - Exchanges

We only exchange defective or damaged goods. When you consider a product to be defective, please contact us within 30 days of your purchase at the phone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.

Article 3 - Shipping

 

In the situation where the customer wishes to return the product purchased on the site to the seller for any reason whatsoever, the customer must inform the seller beforehand, so that the latter can communicate to him the instructions related to the return of the product. If the customer returns the product to the seller on his own initiative, the seller may refuse the package and not proceed with the refund.

We are not responsible for any loss or damage occurring during transit. If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.

To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address listed in the contact details below:

  • send a request to the address: contact@auraal.com

Article 4 - Process

When we receive your item, we will examine it and notify you by email within a reasonable time if you are eligible for a refund or exchange.

If you are eligible for a refund, we will refund the purchase price and a credit will be applied to the original form of payment. Shipping and handling charges you have already paid are non-refundable and refunded amounts do not include the cost of shipping. A maximum period of 29 working days after receipt of our email may elapse before the refund has been received.

If you are eligible for an exchange, we will ship a new item to the original shipping address.

Article 5 - Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

 

Article 6 - Exception to the right of withdrawal and reimbursement

Are not eligible for return and refund all personalized items made to order on our product catalog. These items are deemed to be non-refundable or part of a final sale. Nevertheless, personalized products benefit from the right of conformity as defined in our general conditions of sale. The company is not required to reimburse the additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional.

97% de satisfaction client

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Caroline

Très satisfaite

J'ai vue instantanément les bienfaits de ce sérum combiné à la crème de jour, mes rides et mes tâches sont atténuées. Ma peau semble plus ferme. J'en suis ravie !

Jade

Mon coup de coeur

Cette crème est excellente ! Elle a une agréable odeur et pénètre facilement la peau. J'apprécie particulièrement la petite cuillère fournie pour prélever le produit. Après l'avoir testée récemment, ma peau était douce et lisse ce matin. Il est encore trop tôt pour parler d'autres effets, mais je suis tentée de la racheter. :)

Isabemme

Très bon produit

Odeur agréable et fraîche. Ce nettoyant laisse ma peau douce et propre jusqu'au lendemain ! Je ne m'en passe plus.

Victoria

Agréablement surprise

Hautement recommandé. Fusion parfaite avec la peau, texture idéale, odeur très agréable... Déjà ma gamme préférée.

Jennifer

C'est tellement une superbe crème

Je vais continuer à l'acheter, il n'y a pas de retour en arrière maintenant ! Je recommande vivement.